AI Support Engineer - Toronto
Core
Resolve complex technical issues for OpenAI customers via support tickets and live calls, troubleshooting API failures, integrations, and production incidents while leveraging AI tools to automate workflows.
Role type
Senior Support Engineer (AI/ML Platform)
Builds
Customer support operations, automated troubleshooting workflows, and incident response systems for OpenAI's API platform.
Domain
Artificial Intelligence / SaaS Platform / Customer Support
Deliverable
client delivery
Required skills
Python scripting, API troubleshooting, system debugging, log analysis, incident management, automation engineering, cross-functional collaboration, technical communication, critical thinking, adaptability
Preferred skills
Experience with emerging AI technologies (Codex, ChatGPT), SaaS architecture knowledge, enterprise customer relationship management
Technologies
Python, OpenAI API, Codex, ChatGPT
Responsibilities
Troubleshoot and resolve high-impact technical issues including API failures and integration challenges; act as escalation point for complex problems; partner with Engineering to prevent recurring issues; implement automation and AI-powered workflows to improve operational efficiency; provide expert guidance to customers on product usage and system behavior.
Seniority
Senior, hands-on IC