Strategic Account Manager
Core
Owns long-term success, retention, and commercial growth of high-value SMB and mid-market client accounts by acting as a trusted commercial advisor.
Role type
Senior Strategic Account Manager (SMB/Mid-Market)
Builds
Strategic partnerships and joint success plans for high-spending small-to-medium businesses
Domain
SaaS / Small and Mid-sized Business (SMB) / Mid-Market
Deliverable
client delivery
Required skills
executive presence, advanced commercial acumen, negotiation and contract management, cross-functional orchestration, data-driven analysis, strategic account management methodology, understanding of operational workflows in SMBs, net revenue retention strategies
Preferred skills
experience managing high-value SMB or mid-market customers (not enterprise/government), knowledge of Simpro Group's specific software solutions
Technologies
Simpro, AroFlo, BigChange, ClockShark
Responsibilities
Drive retention and commercial growth of a 15-25 account portfolio, establish executive-level multi-stakeholder relationships, execute joint success plans tying platform value to client objectives, lead business reviews to demonstrate ROI, mitigate renewal risk via forecasting, drive upsell/cross-sell initiatives, manage complex commercial negotiations, champion client voice internally, design account management playbooks, maintain commercial records and pipeline metrics