IT Help Desk
Core
Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices, focusing on troubleshooting hardware/software issues and managing identity/device administration.
Role type
IT Help Desk Technician
Builds
Internal IT support services for employees
Domain
Corporate IT / General Systems Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows, macOS, Linux troubleshooting, Microsoft 365 administration, Microsoft Entra ID (Azure AD) management, Intune device management, ticketing system management, hardware troubleshooting, mobile device management, printer support, AI tool support (Claude, Microsoft Copilot)
Preferred skills
ServiceNow experience, Microsoft cloud ecosystem experience, CompTIA/Microsoft/Cisco certifications, Copilot Studio/agent building experience
Technologies
Windows, macOS, Linux, Microsoft 365, Microsoft Entra ID, Intune, ServiceNow, Claude, Microsoft Copilot, Copilot Studio
Responsibilities
Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices; Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms; Perform day-to-day identity and device administration in Microsoft Entra ID and Intune; Manage ticket queue and resolve service tickets in a timely manner; Support employees in their use of approved AI tools such as Claude and Microsoft Copilot; Perform routine maintenance and updates on IT equipment; Maintain accurate records of IT assets and support activities.
Seniority
Individual Contributor, Entry to Mid-level
