Front Office Clerk - Crown Metropol & Promenade Hotels
Core
Front Office Clerk responsible for guest check-in/check-out, reservations, and payments at a 5-star hotel.
Role type
Front Office Clerk
Builds
Guest check-in and check-out services, hotel reservations, accommodation payments
Domain
Hospitality / Tourism / Hotel Operations
Deliverable
product features
Required skills
Guest service, reservations management, payment processing, multitasking, Microsoft Office (Outlook, Word, Excel), communication, interpersonal skills
Preferred skills
Experience in hospitality/tourism/hotel operations, positive attitude, calm under pressure, well-presented, impeccably groomed
Responsibilities
Deliver exceptional check-in and check-out services, Assist with hotel reservations and guest enquiries, Process accommodation payments with accuracy and care, Create joyful moments through genuine guest interactions
Seniority
Entry-level to Mid-level