Member Onboarding Team Leader
Core
Lead a high-performing onboarding team to drive member retention and deliver a high-quality, customer-focused service experience for new members of HCF.
Role type
Senior Team Leader, Customer Service / Onboarding
Builds
Member onboarding and retention outcomes
Domain
Private health insurance / Healthcare
Required skills
Team leadership and coaching, Performance management, Data interpretation, Regulatory compliance knowledge, Conflict resolution, Stakeholder partnership
Preferred skills
Private health insurance experience, Regulated service environment experience
Responsibilities
Lead daily operations of the Welcome call team, Coach team members using performance and quality data, Manage escalated complaints and conduct matters, Partner with workforce and product stakeholders, Maintain knowledge of private health insurance legislation and consumer law
Seniority
Senior, hands-on IC