Manager, Onboarding
Core
Lead a team to manage the end-to-end onboarding and off-boarding lifecycle for customers and employees, ensuring operational efficiency and compliance.
Role type
Manager, Onboarding & Off-boarding Operations
Builds
End-to-end onboarding and off-boarding processes for global clients
Domain
Global Employment / HR Operations / Payroll
Required skills
Team leadership, operational metrics ownership, root cause analysis, cross-functional collaboration, process improvement, performance management
Preferred skills
Experience in EOR/global employment, HR operations, payroll, or client-facing operations
Technologies
N/A
Responsibilities
Lead a team of 8-10+ to deliver the end-to-end onboarding and off-boarding process; Own and improve team metrics (throughput, cycle-time, CSAT, accuracy, SLA); Partner with Product, People Ops, Immigration, Payroll, Legal, and Client Services; Manage team performance through coaching and feedback.
Seniority
Manager, 4+ years leading teams
