Technical Support Representative - Evening Shift
Core
Assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests.
Role type
Technical Support Representative
Builds
Support resolution for application and account issues
Domain
Software / Application Support
Deliverable
client delivery
Required skills
Troubleshooting software/application issues, Root cause analysis, Application testing, Ticket submission, Documentation, Escalation management
Preferred skills
Ticketing systems (HubSpot, Intercom), Healthcare technology, SaaS