Level 1 Helpdesk Technician
Core
First-line technical support specialist handling remote troubleshooting and customer assistance for an MSP. (via careerplan.io/jobs/59-00E-A0-26B-level-1-helpdesk-technician)
Role type
Level 1 Helpdesk Technician
Builds
Resolves basic technical issues for end-users via phone and email
Domain
IT Managed Services Provider (MSP)
Deliverable
client delivery
Required skills
remote troubleshooting, customer service, documentation, process adherence, basic system diagnostics
Preferred skills
problem-solving, multitasking, eagerness to learn
Technologies
computer systems, mobile devices, softphones
Responsibilities
Serve as first point of contact for technical assistance, perform remote troubleshooting, direct unresolved issues to higher levels, maintain documentation, handle on-call rotation
Seniority
Entry-level to Junior, hands-on IC