Technical Support Specialist
Core
Provide high-quality technical support and troubleshooting for SaaS customers, acting as a liaison between clients and engineering teams to resolve issues and drive product improvements.
Role type
Tier 1 Technical Support Specialist
Builds
Customer support operations and knowledge base for a Customer Data Platform (CDP)
Domain
SaaS / Automotive Data
Deliverable
client delivery
Required skills
SaaS troubleshooting, ticket management, CRM usage, SQL, API testing, monitoring tools, scripting, OS familiarity
Preferred skills
SEO/SEM experience, advanced technical problem solving (via careerplan.io/jobs/54-002-11-372-technical-support-specialist)
Responsibilities
Resolve technical issue tickets, manage critical alerts and outages, collaborate with US teams on escalations, architect internal documentation, triage and prioritize global support queues
Seniority
Junior to Mid-level, hands-on IC