Client Implementation Specialist
Core
Manage end-to-end onboarding for small to medium-sized employers, driving survey completion, sign-ups, and program launch while maintaining account health.
Role type
Client Implementation Specialist (B2B2C)
Builds
Corporate health and fitness programs for employers
Domain
Corporate wellness / Health & Fitness
Deliverable
product features
Required skills
Portfolio management, stakeholder management, campaign execution, data analysis, CRM management, commercial awareness, presentation skills, Excel proficiency
Preferred skills
Salesforce experience, B2B2C background, degree in Business/Marketing/Communications
Responsibilities
Manage day-to-day relationships with employer contacts; track survey response rates and sign-up metrics; diagnose campaign underperformance and resolve issues; tailor program design to specific workforce contexts; deliver webinars and Q&A sessions; maintain accurate CRM records.
Seniority
Mid-level, hands-on IC