Director, Portfolio Solutions Engineering, ANZ
Core
Lead international teams to drive CXone and Digital solutions into markets by designing consultative solutions for contact center and Digital needs, with a focus on complex enterprise AI deals.
Role type
Director, Solution Engineering (Pre-Sales)
Builds
CXone and Digital solutions for contact centers and digital channels
Domain
Contact Center Technology / AI / Cloud
Deliverable
production ML models | product features | client delivery
Required skills
AI product pre-sales leadership, POC governance, AI solution design, technical storytelling, AI stack knowledge (LLMs, embeddings, vector DBs, RAG), commercial fluency in AI pricing, multi-stakeholder sales cycle management
Preferred skills
Coaching solutions consultants, building repeatable playbooks and demo frameworks, feeding field intelligence to product/GTM strategy
Technologies
CXone, LLMs, embedding models, vector databases, RAG pipelines, API-based AI services
Responsibilities
Own presales end-to-end including pipeline and win/loss reviews; Lead complex enterprise AI deals from discovery to sign-off; Design and oversee POCs including data requirements and integration architecture; Coach Solutions Consultants on AI solutioning and commercial positioning; Build repeatable playbooks and discovery guides for AI/ML products; Represent the company at industry events and in customer advisory conversations
Seniority
Director, hands-on IC with team leadership
