Front Office Representative
Core
Provide exceptional reception and front desk services to ensure maximum guest satisfaction in a 5-star luxury hotel environment.
Role type
Front Office Representative (Receptionist)
Builds
Guest check-in/check-out services, VIP guest handling, and front desk operations for a luxury hotel.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service excellence, up-selling, shift flexibility, confidentiality, detail orientation, team orientation
Preferred skills
Opera property management system experience
Responsibilities
Deliver exceptional 5 star customer service, up sell and suggestive sell to enhance guest experience, maintain punctuality and efficiency, extend personal service to guest requirements, be aware of VIP guest movements and hotel events, work various shifts including mornings, evenings, weekends and public holidays