Sales Account Manager
Core
B2B Account Manager supporting SMB portfolio management with focus on retention, relationship building, and revenue growth.
Role type
Junior Account Manager (SMB)
Builds
Lalamove logistics platform for SMBs
Domain
Logistics / SaaS
Deliverable
product features
Required skills
B2B account management, customer retention, upsell/cross-sell, CRM usage, data analysis, stakeholder collaboration
Preferred skills
Logistics operations knowledge, Excel/data tools, English fluency, SaaS/tech industry experience
Responsibilities
Manage SMB client portfolio for retention and revenue growth, identify upsell/cross-sell opportunities, conduct client review meetings, map client logistics operations, monitor volume and revenue metrics, support data analysis for insights, manage at-risk accounts, collaborate with internal teams, update CRM records
Seniority
Junior, hands-on IC