Senior Recoveries Officer
Core
Manage external partners and agencies to drive performance, optimize revenue, and ensure compliant commercial operations for a debt collection function.
Role type
Senior IC Recoveries Officer (Partner Management)
Builds
Revenue optimization outcomes and compliant debt collection processes
Domain
Financial Services / Debt Collection / Credit Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Credit/DCA process knowledge, external partner/vendor management, process analysis and improvement, financial reporting and reconciliation, stakeholder negotiation, team leadership and coaching
Preferred skills
ASIC/ACCC legislative knowledge, credit reporting methodologies, advanced Excel proficiency
Responsibilities
Engage with internal teams and external agencies to optimize revenue; analyze processes to identify trends and drive improvements; provide leadership support including coaching and upskilling the Recoveries Team; manage key reporting functions like accruals and invoice validation; act as a point of contact for escalated customer accounts; support team KPIs through quality checks and performance guidance