Customer Support Specialist
Remote · from New Zealand
Core
Respond to customer tickets via email and live chat to help users set up, troubleshoot, and adopt the Arsenault Cloud analytics platform.
Role type
Customer Support Specialist (SaaS)
Builds
Arsenault Cloud (analytics engineering platform)
Domain
SaaS / Analytics Engineering
Deliverable
client delivery
Required skills
ticketing systems (Jira, Zendesk, Salesforce), SQL (SELECT, JOIN, WHERE), written communication, empathy, attention to detail
Preferred skills
SaaS support experience, basic programming (Python/Ruby), video creation, Git knowledge, remote team experience
Responsibilities
Respond to customer tickets via email or live chat, update support documentation, contribute to process improvements, adhere to SLAs
Seniority
Individual Contributor