Collections Officer
Core
Phone-based collections specialist managing inbound/outbound calls to negotiate payments, assess credit risk, and support customers in financial hardship.
Role type
Senior IC collections officer
Builds
Cash flow optimization and debt recovery for road infrastructure operator
Domain
Financial services / Transportation infrastructure
Deliverable
client delivery
Required skills
High-volume call management, multi-tasking, account assessment, negotiation, compliance adherence, financial hardship resolution, external agency coordination, Microsoft Office proficiency
Preferred skills
Credit/debt collection experience, financial services background
Responsibilities
Manage inbound and outbound customer calls averaging 20 minutes; negotiate outstanding payments; review and assess customer accounts for risk and next actions; support customers experiencing financial hardship; collaborate with internal stakeholders; manage relationships with external Debt Collection Agencies; maintain compliance with credit policies and legislative requirements.