Manager, Customer Success
Core
Lead post-sales efforts to ensure clients achieve goals and stay engaged with the credit management platform.
Role type
Manager, Customer Success
Builds
Customer onboarding, engagement, and retention strategies for B2B SaaS clients
Domain
Fintech / Credit Management / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, customer onboarding strategy, retention strategy, account health reporting, B2B SaaS retention, enterprise customer management, process design, data analysis
Preferred skills
Net Promoter Score (NPS) metrics, customer lifecycle metrics, CRM/CSM tools (HubSpot, Gainsight), fintech/credit/financial SaaS background
Responsibilities
Manage and grow the Customer Success team, Define and drive customer onboarding, engagement, and retention strategies, Serve as escalation point for high-value accounts, Establish KPIs and reporting for account health and renewals, Collaborate with product and sales to close feedback loops, Create and scale customer education and training resources
Seniority
Manager, hands-on leadership
