Customer Experience Specialist
Core
Resolve real-time operational issues for healthcare professionals via chat, voice, and email channels.
Role type
Customer Experience Specialist (Worker Operations)
Builds
Platform reliability and worker onboarding experience for a long-term care staffing marketplace
Domain
Healthcare staffing / Marketplace operations
Deliverable
client delivery
Required skills
Real-time issue resolution, multi-channel communication (chat/voice/email), Zendesk, Salesforce, independent troubleshooting, onboarding guidance, workflow gap identification
Preferred skills
Proactive problem-solving, critical thinking, composure under pressure, attention to detail
Responsibilities
Deliver fast and empathetic support across chat, voice, and email; Resolve shift, payment, onboarding, and platform issues; Investigate cases using Zendesk and Salesforce; Troubleshoot issues independently; Guide new professionals through onboarding; Identify recurring issues and workflow gaps to improve experience
