Customer Support Advocate (North America - Remote)
Core
Empower hosts by delivering fast, empathetic support, guiding them through the product, and championing their needs to shape an exceptional customer experience.
Role type
Senior Customer Support Advocate (B2B SaaS)
Builds
Customer success and product feedback loops for a self-rental platform
Domain
PropTech / Short-term rental market
Deliverable
client delivery
Required skills
Technical troubleshooting, B2B/B2C SaaS support experience, content creation, product education, cross-functional collaboration
Preferred skills
Airbnb host experience, short-term rental business background
Responsibilities
Investigate and troubleshoot complex technical issues; onboard customers via live chat, email, and Zoom; create bug reports for engineering; produce educational content (tours, videos, docs); act as a feature champion to relay user needs to product/engineering teams.
Seniority
Mid-to-Senior, hands-on IC