Collections Officer
Core
Manage a portfolio of overdue accounts, negotiate payment solutions with customers experiencing hardship, and achieve debt recovery outcomes.
Role type
Senior IC collections officer
Builds
Debt recovery outcomes for property vendors and agents
Domain
Financial services / Real estate finance
Required skills
debt collections, credit control, negotiation, conflict resolution, KPI management, compliance adherence
Preferred skills
customer service, call centre experience, financial services background, process improvement
Responsibilities
Manage portfolio of overdue accounts, conduct inbound/outbound collections activity, negotiate payment arrangements, maintain accurate case notes, follow compliance workflows, work towards contact volume and debt resolution KPIs
Seniority
Mid-level, hands-on IC
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