Collections Specialist
Core
Support customers with overdue secured or unsecured loan repayments by managing portfolios across early to late-stage arrears, negotiating payment arrangements, and resolving debt issues while maintaining compliance.
Role type
Senior IC collections specialist (financial services)
Builds
Debt recovery outcomes and customer repayment plans for a fintech lender
Domain
Fintech / Personal lending / Consumer finance
Deliverable
client delivery
Required skills
Portfolio management, debt negotiation, skip tracing, bankruptcy actions, external referrals, regulatory compliance, record keeping, stakeholder liaison, process improvement
Preferred skills
Collections experience, financial services background, CRM platform proficiency
Responsibilities
Manage a portfolio of overdue accounts and assess customer circumstances to implement resolution strategies; Respond to enquiries and proactively contact customers in arrears; Negotiate structured payment arrangements and support hardship requests; Initiate and manage skip tracing, bankruptcy actions, and external referrals; Maintain accurate records of interactions and recovery actions; Liaise with internal teams and external collection partners to ensure consistent account treatment.
Seniority
Mid-level, hands-on IC