GESTIONNAIRE DE RECOUVREMENT COMMERCIAL - Risques - Wasquehal, Hauts-de-France, France
Core
Managing a collective portfolio of overdue accounts by contacting clients via phone and email to understand payment issues, negotiate solutions, and collect payments.
Role type
Commercial recovery agent (first step of recovery)
Builds
Collected payments and resolved payment disputes for clients
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
Active listening, analytical skills, relationship building, autonomy, teamwork
Preferred skills
Experience in commercial sales, telephony, or customer relations, experience in debt recovery
Technologies
Telephone, email
Responsibilities
Contact clients via phone and email to discuss overdue payments, analyze reasons for non-payment, propose tailored solutions to recover debts, collect payments, manage a collective portfolio, represent the company's image
Seniority
Entry-level to Junior