Collections Officer - Multiple opportunities available
On-site
Core
Support customers experiencing financial difficulty by delivering empathetic service and helping them find suitable solutions to manage their accounts.
Role type
Collections Officer
Builds
Payment arrangements for overdue, overdrawn, or over-limit accounts
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
Phone-based contact centre experience, collections experience, financial services experience, communication, listening, empathy, rapport building, multitasking, attention to detail, process adherence
Responsibilities
Handle inbound and outbound calls within service levels, resolve overdue accounts through payment arrangements, identify financial hardship and refer to support, complete administrative tasks, maintain compliance with policies
Seniority
Individual Contributor