Senior Officer, Client Services (Credit) - Collections
Core
Interact with clients to collect delinquent accounts, reschedule payments, and minimize delinquencies and foreclosures in support of sales, trading, and portfolio management activities.
Role type
Senior IC collections officer (credit)
Builds
Delinquency recovery and payment restructuring for consumer banking portfolios
Domain
Banking / Credit Collections
Deliverable
client delivery
Required skills
Negotiation, communication, analytical skills, writing skills, multitasking
Preferred skills
Customer focus, integrity, result-driven mindset
Technologies
Microsoft Word, Excel, PowerPoint, collection systems
Responsibilities
Call customers to remind on overdue payments, negotiate repayment plans, attend to account enquiries, follow up via various communication tools, update collection systems, solve irregular cases with supervisors