Japanese Technical Support Associate
Core
Provide L2/L3 technical support for LRN's proprietary ethics and compliance SaaS platform to internal and external customers, managing system configurations, reporting, and user data.
Role type
Senior IC technical support associate (SaaS)
Builds
Ethics and compliance management programs and analytics dashboards
Domain
SaaS / Ethics and Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Japanese (fluent written and spoken), English (advanced written and spoken), HTML/CSS, Learning Management Systems, Microsoft Excel (CSV handling), analytical problem solving, customer expectation management
Preferred skills
Experience supporting enterprise customers in US and Europe, familiarity with partner assistance workflows
Technologies
LRN proprietary applications, HTML, CSS, Microsoft Office Suite
Responsibilities
Provide support on campaign setup, system emails, reporting, and user data management; update tracking systems for group statistics; escalate capability issues; prepare and present product information; maintain quality levels for customer requests; collaborate with peers to document unique solutions
Seniority
Mid-Senior, hands-on IC
