Customer Support Specialist, Bilingual English & Japanese
Core
Provide high-quality product support and troubleshooting for Klaviyo's APAC e-commerce customers via email and live chat, while diagnosing software issues and guiding on marketing/e-commerce setup.
Role type
Bilingual Customer Support Specialist (Product Expert)
Builds
Email marketing platform and e-commerce solutions for scaling businesses
Domain
E-commerce / Email Marketing / SaaS
Deliverable
client delivery
Required skills
Bilingual English and Japanese, troubleshooting software issues, email marketing platform knowledge, e-commerce platform knowledge, API concepts, DNS/IP networking concepts, Microsoft Office Suite, G-Suite, Zendesk, Salesforce
Preferred skills
AI experimentation and workflow optimization, creative problem solving, adaptability to changing priorities
Technologies
Klaviyo platform, Zendesk, Salesforce, Google Sheets, PowerPoint, Microsoft Office Suite
Responsibilities
Provide high-quality product support for Klaviyo customers via email and live chat, Diagnose software issues and resolve escalated customer complaints, Communicate thoughtfully to provide answers to technical and non-technical end users, Provide support and guidance on non-technical questions (marketing, sales, e-commerce setup), Document troubleshooting and problem resolution steps, Transform workflows by integrating AI tools and building smarter systems