Technical Support Engineer- Fabric BI
Core
Investigate and resolve customer technical issues for Fabric BI, supporting 24x7 business-critical operations.
Role type
Technical Support Engineer
Builds
Customer issue resolution and support for Fabric BI
Domain
Business Intelligence / Technical Support
Deliverable
client delivery
Required skills
troubleshooting, technical consulting, shift flexibility, Mandarin (fluent), English (confident)
Responsibilities
Investigate and solve customer technical issues, collaborate across teams, support 24x7 operations through shift rotations
Rewrite
## About the role
- You own, investigate and solve customer technical issues.
- You collaborate within and across teams, leveraging troubleshooting tools and practices.
## Readiness
- You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Demonstrated flexibility to support business critical 24x7 operations through scheduled shift rotations, including weekends and public holidays.
## Requirements
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
- OR 3+ years of technical support, technical consulting experience, or information technology experience
- Demonstrated flexibility to support business critical 24x7 operations through scheduled shift rotations, including weekends and public holidays.
## Language Requirements
- Mandarin Language: fluent in reading, writing and speaking.
- English Language: confident in reading, writing and speaking.
## Application Process
- This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
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