B2B Customer Service Representative
Core
Provide exceptional support to business customers by processing orders, managing enquiries, and coordinating logistics.
Role type
B2B Customer Service Representative (Order Management)
Builds
Order fulfillment and customer support processes for industrial and retail clients
Domain
Industrial and retail supply chain
Required skills
B2B order processing, stock availability management, invoice handling, complaint resolution, warranty claims management, credit claims management, logistics coordination, ticket management, Microsoft Office 365 (Outlook, Excel)
Preferred skills
SAP, Freshdesk, 3PL/logistics provider experience
Responsibilities
Process and manage B2B, industrial, and retail customer orders; Provide pricing, stock availability, ETAs, proof of delivery, and invoice information; Respond to backorder, stock, and account enquiries; Manage customer service tickets through Fresh desk; Liaise with third-party logistics providers regarding orders and deliveries; Assist with international and factory-direct orders; Maintain accurate customer, product, and pricing information; Support the sales team with customer-related projects and administration.
Seniority
Mid-level, hands-on IC
