Account Manager
Core
Building the first Account Management function at Modal to drive revenue growth and retention for AI infrastructure customers.
Role type
Founding Technical Account Manager
Builds
Modal's account management motion, revenue targets, and customer expansion strategies
Domain
AI Infrastructure / Cloud Computing / GPU Workloads
Deliverable
client delivery
Required skills
Customer-facing experience in technical consumption businesses, technical depth in developer tech stacks, AI tool building experience, ownership mindset, cross-functional collaboration, learning velocity
Preferred skills
Experience as Technical Account Manager/Solutions Engineer, engineering certification, early GTM hire experience, exposure to GPU spend/model training
Technologies
Modal platform, GPU workloads, ML inference, containerization
Responsibilities
Own a book of business and deliver revenue targets, grow accounts from first use case to expansion, work directly with developers and ML teams, build account management processes and playbooks, collaborate with Sales/Support/Product to feed roadmap signals, travel to support key accounts
Seniority
Individual Contributor, Founding Member
