Customer Support Agent with German and English
Core
Provide technical and financial support to customers via email and live chat, assisting with software installation, account registration, and platform operations.
Role type
Customer Support Agent (Fintech/Trading)
Builds
Customer satisfaction and platform adoption for a global CFD and futures trading platform
Domain
Fintech / Online Trading
Deliverable
client delivery
Required skills
German (fluent), English (fluent), technical support, financial product knowledge, account management, analytical thinking, task prioritization
Preferred skills
Finance background, prior customer service experience
Technologies
Live chat, email, trading platforms
Responsibilities
Provide technical and financial support to customers via email and live chat; Assist with software installation, account registration, and platform operations; Research and resolve client queries to ensure full satisfaction and case completion; Verify request details to maintain high standards of security and accuracy; Educate users on the company's financial instruments and diverse trading services; Collaborate with team members to improve a product used by thousands worldwide. (via careerplan.io/jobs/89-006-12-F40-customer-support-agent-with-german-and-english-at-plus500-bulgaria)
