Senior Collections and Claims Specialist
Core
Manage complex arrears, collections, and account disputes for customers and vendors, investigating underlying causes like financial hardship, defective goods, or vendor performance issues to negotiate sustainable outcomes.
Role type
Senior Collections and Claims Specialist
Builds
Recovered debt, resolved disputes, and documented case outcomes for a consumer energy equipment platform
Domain
Consumer energy equipment / Financial services / Claims management
Deliverable
client delivery
Required skills
Arrears management, claims investigation, dispute resolution, repayment negotiation, financial distress assessment, contract review, evidence analysis, regulatory compliance, hardship case handling, complex case escalation
Preferred skills
Experience with vendor performance issues, vulnerable customer support, process improvement initiatives
Technologies
Collections systems, CRM, account management systems, claims systems
Responsibilities
Manage portfolios of early, late-stage, and escalated arrears; investigate underlying causes of non-payment and claims; negotiate payment arrangements and settlements; assess hardship requests and determine support options; escalate complex matters to Credit, Risk, Legal, or external channels; maintain accurate records of contact, evidence, and decisions.
Seniority
Senior, hands-on IC