Customer Solutions Architect
Core
Serve as the primary technical contact for enterprise customers to ensure the technical success of a cybersecurity recoverability platform from onboarding to renewal.
Role type
Senior Customer Solutions Architect
Builds
Cybersecurity recoverability platform integrations and data collection solutions
Domain
Cybersecurity / Enterprise IT Infrastructure
Required skills
Enterprise infrastructure knowledge (Active Directory, Entra ID, Azure, AWS), API and data flow design, Python/PowerShell scripting, technical implementation leadership, data quality validation, solution design for new integrations
Preferred skills
Security operations, incident response, disaster recovery, CAASM tools (ServiceNow)
Technologies
Active Directory, Entra ID, Azure, AWS, ServiceNow, Python, PowerShell
Responsibilities
Lead technical onboarding and implementation planning, configure and validate data sources across identity and infrastructure, design new integrations and data collectors, troubleshoot configuration issues and manage escalations, coordinate customer-side testing, conduct technical reviews of system coverage and data health, support incident response teams with platform data
Seniority
Senior, hands-on IC