Administration Assistant
Core
Provide day-to-day administrative support to a local government Council team, managing customer enquiries and processing high-volume administrative transactions.
Role type
Administration Assistant
Builds
Customer service responses and administrative transaction processing for a local government Council
Domain
Public Sector / Local Government
Deliverable
dashboards & analysis
Required skills
Customer enquiry management, high-volume transaction processing, record keeping, outbound calling, cross-team liaison, time management
Preferred skills
Experience with TechOne, Content Manager/TRIM, Authority, or Pathway systems
Responsibilities
Manage incoming customer enquiries and service requests via phone, email, and online systems; Process a high volume of customer requests and administrative transactions accurately; Liaise with internal technical teams to obtain information required to resolve customer enquiries; Make outbound calls to customers to provide updates and follow up on outstanding matters; Maintain accurate records and update Council systems with customer interactions and outcomes; Monitor outstanding requests and follow up with relevant teams to ensure matters are resolved within required timeframes.
Seniority
Mid-level, 2+ years experience