Customer Service Liaison, Bureau of Food Safety and Community Sanitation
Core
Address customer questions and complaints, manage call center operations, maintain regulatory databases, and support food safety inspections and enforcement activities for the NYC Department of Health.
Role type
Senior administrative associate (customer service & data management)
Builds
Customer service workflows, regulatory databases, and communication materials for food safety enforcement
Domain
Public health / Food safety / Government administration
Deliverable
dashboards & analysis
Required skills
Database management, call center operations, regulatory compliance, document processing, correspondence management, data entry accuracy
Preferred skills
Customer service unit management, decision making, problem solving, organizational abilities, Microsoft Office proficiency, analytical skills
Responsibilities
Answer customer calls and resolve complaints, research and update permits/inspections in databases, monitor call center queues, prepare and mail violation notices, liaise with OATH to verify status, support staff with correspondence on re-openings and modifications, assist with community outreach coordination
Seniority
Senior, administrative support with supervisory experience