Call Center Agent | Customer Service [COC0020217]
Core
Handle large volumes of calls daily, document customer issues and resolutions, and meet established call metrics and KPIs for Government and Public Services clients.
Role type
Call Center Agent (Customer Service)
Builds
Customer support services for Government and Public Services clients
Domain
Government and Public Services
Deliverable
client delivery
Required skills
Active listening, communication, multitasking, documentation
Preferred skills
Resilience, adaptability, professionalism, teamwork, leadership, business acumen, agility, judgment, organization
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, data analytic tools, Visio
Responsibilities
Handle high-volume inbound/outbound calls, document customer issues and resolutions, meet call metrics and KPIs, support chat or email channels, participate in call quality monitoring programs
Seniority
Entry-level to Mid-level