Head of Customer Support
Core
Lead and scale customer support operations for mobile AI & productivity apps, acting as the strategic voice of the user to drive product improvements. (via careerplan.io/jobs/d235e555-b114-499b-b0e6-77a29b4e4c44-head-of-customer-support-at-labhouse)
Role type
Senior leadership IC (Head of Customer Support)
Builds
Customer support function for mobile apps used by millions
Domain
Mobile technology, AI, SaaS
Required skills
Customer support leadership, complex ticket resolution (GDPR, billing, security), AI automation design (LLMs, chatbots), process optimization, stakeholder collaboration, remote team management
Preferred skills
Subscription/freemium model experience, early-stage startup scaling, QA or product operations background
Technologies
Zendesk, Intercom, Freshdesk, Zapier, Make, n8n
Responsibilities
Lead a team of 3 support agents, design and implement AI-based automations, translate user feedback into product insights, define SLAs and KPIs, manage remote distributed teams
Seniority
Senior, hands-on leadership
