Deskside Technician II
Core
Providing end-user IT support, hardware/software troubleshooting, and asset management in a large corporate environment.
Role type
Mid-level IC IT Support Technician
Builds
IT equipment support, user data backup/migration, and smart hands assistance for networking/server infrastructure
Domain
Corporate IT / Managed Services
Required skills
Windows OS support, Mac OS support, hardware troubleshooting, printer/peripheral support, ticketing system management, data backup and restoration, inventory management, on-call support
Preferred skills
A+ Certification, MCP, ITIL Foundations, Lean Six Sigma
Technologies
Windows 7/10, Mac OS, Microsoft Office, VPN, IMAC, AV Conferencing Systems
Responsibilities
Support desktop/laptop tech (Mac and PC), troubleshoot hardware and software issues, manage IT asset inventory and auditing, perform IMAC (Install/Move/Add/Change), provide smart hands support for networking and servers, resolve customer incidents via ticketing tool, maintain system configurations and documentation, handle on-call and after-hours support
Seniority
Mid-level, hands-on IC
