Customer Service Representative (logistic)
Core
Primary point of contact for customers, managing order status inquiries, shipping logistics, and billing documentation in a manual industrial environment.
Role type
Customer Service Representative (Logistics)
Builds
Order status updates, shipping tickets, UPS labels, and billing documentation for industrial customers.
Domain
Industrial manufacturing and logistics
Required skills
Verbal and written communication, Microsoft Office proficiency, order status research, shipping label preparation, carrier coordination, document verification, multi-tasking, attention to detail
Preferred skills
ERP system experience, manufacturing logistics background, UPS label preparation, common-carrier coordination, billing documentation support
Responsibilities
Answer 20-50 daily customer calls regarding order status, research orders in Visual Shop ERP, prepare UPS shipping labels and certifications, coordinate common-carrier pickups, verify billing documentation, resolve routine shipping issues, assist with minor purchasing tasks
Seniority
Individual Contributor, mid-level