Digital Services Analyst
Core
Operate the Digital Service Desk to fulfill IT activities, ensuring security, process adherence, and service levels for Sydney Water's digital services.
Role type
Digital Service Desk Analyst
Builds
Digital service operations and customer support experiences
Domain
Utilities (Water) / IT Service Management
Deliverable
client delivery
Required skills
IT service desk operations, security compliance, process adherence, SLA monitoring, risk identification, reporting, efficiency improvement
Preferred skills
training and knowledge sharing, collaborative environment building
Technologies
Digital Service Desk platforms
Responsibilities
Monitor and maintain digital reports and processes, identify and report risks and issues, implement tasks to meet customer service requirements, improve efficiency of digital support processes
Seniority
Individual Contributor
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