Senior Technical Customer Support Engineer - Australia
Core
Provide first-line technical support and guidance to ClickHouse users, customers, and prospects via chat, calls, Slack, and meetings, while developing shared solutions and documentation.
Role type
Senior Technical Customer Support Engineer
Builds
ClickHouse Cloud and open-source database solutions
Domain
OLAP databases, cloud-native SaaS, distributed systems
Deliverable
client delivery
Required skills
SQL databases, OLAP, cloud-native SaaS, distributed systems, technical support, documentation creation, mentoring, global engagement
Preferred skills
ClickHouse, OSS/open-source technologies, Azure, GCP, AWS, data pipelines (Kafka, Kinesis, Spark, RabbitMQ)
Responsibilities
Support and guide users via cases, chat, Slack, community, and meetings; Develop solutions based on ClickHouse Cloud and open-source; Work with global Support, Engineering, Go to Market, and Product teams; Assist with mentoring and training; Deliver excellent customer service within SLAs
Seniority
Senior, hands-on IC