Enterprise Support Engineer
Core
Advise enterprise customers on the PlanetScale database platform, troubleshoot high-priority issues, and identify product gaps to escalate to engineering.
Role type
Enterprise Support Engineer (Software Engineer)
Builds
The PlanetScale platform (Postgres and Vitess clusters) for enterprise customers
Domain
Database infrastructure, cloud platforms, and SaaS
Deliverable
client delivery
Required skills
debugging and troubleshooting, database internals, performance tuning, Kubernetes, customer communication
Preferred skills
application deployment platforms, cloud platforms, monitoring and observability tools, open-source contributions
Technologies
Vitess, MySQL, PostgreSQL, Kubernetes, Python, Go, Node, PHP, AWS, GCP, Azure
Responsibilities
Advise and handle support requests from enterprise customers, become a customer-facing subject-matter expert, identify product gaps and escalate to engineering teams, participate in on-call rotation for high priority issues
Seniority
Mid-level, hands-on IC