Customer Success Manager (Italian Speaker)
Core
Act as the primary liaison between Insider One's technology platform and client organizations to drive adoption, satisfaction, and strategic value.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer engagement and retention for a global marketing and customer data platform
Domain
B2B SaaS / Marketing Technology / Customer Data Platforms
Deliverable
client delivery
Required skills
Strategic account planning, executive-level relationship building, technology adoption facilitation, market trend analysis, issue escalation management, project management
Preferred skills
Data analytics, product feedback integration, cross-functional collaboration with engineering
Technologies
Insider One CDP, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Monitor and facilitate customer adoption of technology, develop key account plans to boost client value, provide feedback on market trends and unmet needs, plan strategies to help customers meet objectives, drive resolution on escalated issues, establish trusted advisor relationships
Seniority
Mid-level, hands-on IC