Help Desk Technician
Core
Provide Tier 1 IT support for classified and unclassified systems, hardware, and software at Hanscom Air Force Base via phone, remote, and on-site troubleshooting.
Role type
Help Desk Technician (IT Support)
Builds
Operational readiness of client workstations, peripherals, and network services for Air Force units.
Domain
Defense / Federal Government IT
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, VoIP/SIP support, Active Directory, Windows 10, patch management, asset management, classified system support
Preferred skills
CompTIA A+, CompTIA Network+, ITIL
Technologies
Dameware, SCCM, Microsoft O365, Teams, Skype for Business, VDI, COMSEC devices
Responsibilities
Create and update support tickets, monitor managed hardware/software, resolve voice issues (VoIP/SIP), install and license software, support NSA Type-1 encryption operations, configure workstations and printers, implement security patches, annotate asset changes in ECAM.
Seniority
Entry to Mid-level, hands-on IC
