Account Manager, DACH Market
Core
Own Net Revenue Retention (NRR) and drive revenue growth for the DACH market portfolio by managing renewals, expansions, and churn mitigation.
Role type
Senior Account Manager (SaaS, DACH region)
Builds
Customer success outcomes, revenue growth, and long-term partnerships for Aircall's AI-powered communications platform.
Domain
SaaS, Customer Communications, AI Voice/SMS/WhatsApp
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS account management, consultative sales, stakeholder mapping, competitive selling, negotiation, pipeline management, NRR forecasting, whitespace analysis
Preferred skills
Experience with AI-powered platforms, transformation mindset, cross-functional collaboration
Technologies
Aircall platform, AI Voice Agents, AI Assist, AI Assist Pro
Responsibilities
Manage the full post-sale lifecycle including renewals, expansions, and churn mitigation; Identify and activate growth opportunities within the portfolio; Prioritize high-potential accounts and develop long-term growth plans; Run proactive outreach to expand relationships; Build and maintain multi-layer stakeholder relationships; Position value against competitors; Lead complex renewal and upsell negotiations; Maintain accurate pipeline and forecast; Collaborate with Customer Engineering for adoption; Surface customer insights to inform product roadmap.
Seniority
Senior, quota-carrying IC
