Travel Consultant, Melbourne
Core
Convert travel enquiries into bookings for Hurtigruten cruises and tours in Norway, the Nordic region, and Arctic destinations via phone, email, chat, and virtual consultations.
Role type
Senior IC travel consultant (sales & service)
Builds
Cruise and tour bookings for direct guests and travel trade partners
Domain
Travel & Tourism (Cruise/Tourism)
Deliverable
product features
Required skills
consultative sales, inbound/outbound communication, customer needs analysis, product recommendation, revenue target achievement, upselling, relationship building, CRM management
Preferred skills
none stated
Technologies
none stated
Responsibilities
Deliver consultative sales and service to direct guests and travel agents; maximize sales opportunities through inbound and outbound interactions; identify customer needs and recommend suitable Hurtigruten products; achieve individual sales and revenue targets; present product features, benefits, and upgrades to increase booking value; provide accurate advice on cruise and tour offerings; build strong relationships with customers and partners; follow up enquiries and quotes; resolve customer concerns; maintain accurate customer records and booking information; collaborate with sales, operations, and support teams; participate in training and product learning.