Consumer Experience Liaison
Core
Support consumers by managing feedback and complaints, facilitating communication between consumers and staff, and ensuring concerns are addressed promptly and appropriately.
Role type
Consumer Experience Liaison
Builds
Consumer engagement activities and incident response support
Domain
Healthcare / Patient Safety / Quality Improvement
Deliverable
client delivery
Required skills
complaint management, consumer communication, incident response, stakeholder engagement, regulatory compliance
Responsibilities
Manage consumer feedback and complaints, facilitate communication between consumers and staff, support consumers and families following serious complaints or adverse patient safety events, assist with consumer engagement activities
Seniority
Individual Contributor
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