Clinical Administrator
Core
Administrative lead supporting clinical case managers in a mental health EAP by managing case queues, intake triage, documentation, billing reconciliation, and quality audits.
Role type
Senior Clinical Administrator (EAP/Managed Care)
Builds
Operational efficiency and data integrity for mental health case management workflows
Domain
Healthcare / Mental Health / EAP
Deliverable
dashboards & analysis
Required skills
Case management systems, Google Suite, Microsoft Office Suite, data entry, billing reconciliation, quality auditing, workflow monitoring, crisis protocol coordination, network gap analysis
Preferred skills
EAP or behavioral health managed care experience, Arabic/Hindi/Urdu fluency, AI tools proficiency
Technologies
Salesforce, CRMs, Google Suite, Microsoft Office Suite
Responsibilities
Monitor incoming case queues and assign referrals; assist with case file management and data entry; act as first point of contact for crisis escalation; conduct weekly quality audits of case files; reconcile provider invoices; generate KPI reports; coordinate logistical support for Critical Incident Stress Management (CISM) responses; identify gaps in the provider network.
Seniority
Mid-Senior, hands-on IC