Healthcare Virtual Assistant – Case Manager (Onsite)
Core
Healthcare Virtual Assistant serving as a Case Manager for a US-based primary and urgent care network, handling patient outreach, scheduling, care coordination, and medical record retrieval.
Role type
Healthcare Virtual Assistant (Case Manager)
Builds
Patient care workflows and quality metrics for US primary/urgent care practices
Domain
Healthcare administration / US Primary & Urgent Care
Deliverable
client delivery
Required skills
Patient outreach, care coordination, medical record retrieval, EMR/EHR system usage, VoIP phone systems, administrative follow-through
Preferred skills
Experience with ACO and HEDIS measures (via careerplan.io/jobs/C9-006-C8-376-healthcare-virtual-assistant-case-manager-onsite-at-snapscale)
Responsibilities
Call patients to schedule appointments, perform patient outreach for health screening confirmations, identify healthcare facilities for completed screenings, request and obtain medical records, coordinate care between providers and labs, assist with patient intake and registration, update patient records in EMR systems, support quality programs like ACO and HEDIS
Seniority
Individual Contributor