Patient & Family Advisor

InStride Health - RemoteRemoteFull-time$57,000–$57,0002026-10-05 → 2026-10-14

Hybrid

Core

First point of contact guiding families through accessing pediatric anxiety and OCD care, handling insurance navigation and onboarding.

Role type

Patient & Family Advisor (Customer Success)

Builds

Patient onboarding and insurance authorization workflows for pediatric mental health care

Domain

Healthcare / Mental Health

Deliverable

client delivery

Required skills

Patient advocacy, insurance navigation, CRM management, HIPAA compliance, multi-channel communication

Preferred skills

Health insurance knowledge, AI tool adoption, process improvement

Technologies

Salesforce, ZohoCRM, AI tools

Responsibilities

Educate families on treatment methods and clinical outcomes; Resolve onboarding barriers and verify insurance eligibility; Collaborate with internal teams (Payer, Scheduling, Clinical); Pilot new workflows and provide feedback; Manage help desk tickets and CRM records.

Seniority

Individual Contributor

About instridehealth

InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to bec