Service Delivery Analyst
Core
Frontline Technology support resolving incidents and service requests to ensure safe and effective care delivery for clinical and operational staff.
Role type
Service Delivery Analyst (IT Support)
Builds
Technology services supporting health care operations
Domain
Health care / IT Service Management
Required skills
First line support, ticket resolution, Active Directory management, hardware troubleshooting, ITIL processes, onsite deployment, manual lifting
Preferred skills
Microsoft Exchange, Microsoft Intune, Citrix, ITIL Foundation certification, external vendor management, health care sector experience
Technologies
Windows, Microsoft 365, Outlook, Teams, Office, Active Directory, Microsoft Exchange, Exchange Online, Microsoft Intune, Citrix
Responsibilities
Provide first line support for devices, applications and access; Resolve tickets within agreed service levels; Handle incoming calls professionally; Log all interactions accurately; Manage assigned tickets and support backlog; Travel to sites for onsite support and equipment setup; Participate in on call roster
Seniority
Mid-level, hands-on IC